Service Charge

The list for The Towers repairs 2011 was sent as an Excel spread sheet in 2011, which is a great improvement. I have been busy, so I only queried the things that really stood out. Below is a copy of the queriers  Order Ref Raised Comp Description Inv 621636/1 23/03/2010 15 Apr 2010 CCTV attached...
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In November I received an invoice from Stevenage Homes for the window restrictors that they fitted my flat in 2010. I had forgotten all about them. Which is not surprising, they were fitted on the 21st September 2010, thirteen months previously. There was no explanation as to why it took so long to raise...
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I have had an email from Suzanne Burnett telling me that she has yet to have had the window restrictors fitted. Mine were fitted on 21 September 2010. Suzanne asks: When are they coming to do these? After such a big deal about the necessity why has it not been completed yet? Every time...
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I received an email form Michael Olawepo on March 7, 2011. Telling me the leak had been fixed on Friday 4th March 2011. The problem had been caused by a leaking boiler. He also said that the repairs team had had problems gaining entry to the flat. Still I reported the leak first on...
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I received an email from Michael Olawepo on 10 February 201, he passed on some useful information. The Home Ownership Services Team does not raise work orders. They pass on the issues to the Customer service centre team who raise the work order or escalate it to the repairs centre. To avoid delays and...
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On December 7 2010, I noticed this on the side of my block. I emailed a photo to Stevenage Homes. Dear Sir, I noticed considerable water overflow on the south side of the Towers this afternoon (see attached photo). Obviously in the present cold snap this could lead...
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I received notification just before Christmas that the final correction from last years Service Charge was £4.45. Mind you this goes to all leaseholders in the block. I suppose the question is was it worth it? Probably not, But other years it certainly has been. There has been no corresponding reduction in my standing...
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This was the response that I recieved from Stevenage Homes to my queiires. To be fair to Stevenage Homes I recieved this on 22 October 2010. I have benn a bit busy over Christmas so have not had time to post.
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At the last Leaseholders' Forum I asked question in writing. I wanted to know: If an item is successfully queried by a leaseholder in a block, do all leaseholder receive the refund?
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Lucy Johnson has copied me her email correspondence with Ann Hensley. She thought it might be useful for other leaseholders to read the exchange. From Ann Hensley: I am now able to respond to your further queries regarding the charges applied to flat block for 2009/10. I will start with the repairs.
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